Type 15s Production update - Changing supplier and refunding pre-orders

Type 15s Production. Changing Supplier - Aug 2021

This isn’t the updated I wanted to send.  After some difficult discussions, unfortunately today I had no other option than stop the contract and close the relationship with the current supplier as they have not been able to deliver to the agreed specification and I need to start the search for a new supplier. 

Considering this I will be refunding all the pre-order customers immediately, today. In addition, I will give all pre-order customers a discount code to keep the 10% saving for use in future with Hone on any order they wish with no expiration date. I will also make sure any pre-order customer will get priority to place an order if they wish when I have the Type 15s complete.

I know you would have all preferred to receive your razor, and I am truly sorry. I feel frustrated letting you down but I think compromising the quality would have been worse. I have already reached out to new manufacturers and started looking for a new machine shop; But until I have a manufacturing contract in place again I wouldn’t be comfortable holding onto any customers pre-orders.

I made the video below to go through how and why I made this decision, I thought a video might be a better format to tell a complete story. As always please get in touch with any questions or comments.

Andrew.