Terms & Conditions

 

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability. Goods are normally dispatched within 24 hours.  If we are unable to dispatch your order within 3 days we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. Orders that contain goods that are out of stock will be put on back order until all items are available and you will be informed and given the chance to cancel your order.

 

Lost or Delayed Orders

The delivery times shown during checkout are typical values and are not guaranteed.  UK and many EU orders can on occasion take up to 14 working days to be delivered and international orders can take up to 21 working days. No refunds will be given for orders that do not arrive until after these time periods.

 

Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay might include VAT depending on where you are ordering from. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

 

Payment Currency

Please note that all transactions will be taken in GBP. If you have selected a different currency when checking out then the amount charged may be slightly different to that displayed in the checkout based on your bank exchange rates.

 

Cancellation and Returns

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. The information on how to cancel can be found on our 'Returns & Warranty' section. Please send an e-mail to us before you return goods, telling us that you are returning the goods so we can action a refund quicker.

 

Online vouchers

Only one promotional voucher is permitted per order. Promotional voucher codes may only be redeemed on the Web Site toward the purchase or delivery of products.  Please note that a minimum purchase may apply to voucher code promotions exclusive of postage and packing.  Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed. Certain products may be exempt from voucher code promotions. Hone Products LTD reserves the right to cancel / remove online voucher code promotions at any time. Please note that voucher codes cannot be used in conjunction with any other voucher offer.

 

Age Restricted Products

It is illegal in the UK to purchase razor blades and razors when under the age of 18. By agreeing to our terms and conditions you are confirming you are over the age of 18 when buying these products.

 

Colors

The color of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. In addition the choice of materials for Hone products is some times deliberate for the property of changing over time, such as bronze and brass which will naturally change color based on usage patterns and environmental influence. If you have any questions we can help with cleaning and looking after these materials please get in touch. 

 

Confidentiality

All confidential information is held securely and only transmitted in encrypted form. Customer details are not passed to third parties unless required to fullfill your order (shipping companies) and are used only in accordance with the Data Protection Act. No Credit Card details are stored by Hone Shaving. You can find more details in our Privacy Policy

 

Indemnity

Shaving by its nature brings you into close contact with very sharp blades.  As a customer you understand that it is your responsibility to pay attention when using any Hone product and follow any instructions provided with Hone and with the blade manufacturer you choose.  You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site and Hone products.

Information contained within the website should be regarded as information as it does not constitute advice, it should not be relied on in making a decision or to assist in deciding on a course of action.

 

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

 

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

 

Company information

Hone Products LTD. is a company incorporated in England and Wales and registered under company number 09614461. Registered office address: 15 Broadmark Lane, Rustington, West Sussex, England.