Returns Policy & Warranty
We want you to be completely happy with your Hone products, if you are not you can arrange to return your purchase. Please arrange returns through our contact page.
You may properly examine the goods for 14 days as you would had you visited a shop, however you may not return any goods that have signs of use unless they are faulty.
If you wish to return an order we must receive goods within 14 working days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We will refund all monies paid to us by you less any postage / carriage or other costs such as reductions for damage due under this contract within 30 days.
Hone offers a standard 1 Year warranty. This ensures that product will be in full working order upon delivery and will be of a quality which, within parameters of reasonable* use, is guaranteed for this period. If a manufacturing defect occurs within this time, the product can be returned for repair/exchange. Obviously we hope you get much longer use from your Hone product that this, and if you have a problem outside this period please get in touch anyway and we will try to help where we can.
Reasonable use* does not include behavior that would directly or indirectly cause damage and is outside the guidelines in the Instructions supplied with your Hone product: Damage from chemical exposure (certain bathroom cleaners for instance) drops, or over tightening are not covered.
The materials used in certain Hone product are intended to alter over time. Part of this process is oxidation which can be influenced by environmental conditions and personal habits. Because of this your Hone razor will not always look the same; this is natural property of the material and highlighted on the product page. As such this aspect is not directly covered in the warranty. If you feel your Hone razor is altering at an excessive rate please get in touch and we will be happy to discuss it with you.